We will always do our best to ensure that you receive the right product ordered. Sometimes, however, mistakes do happen and we are keen to resolve them for you as quickly as possible. Please email our Customer Care Team on to arrange a return, refund or replacement at alnoorfragrance97@gmail.com Please, state or include the following information: name, email address, order number, product name and reason for return. Then let us know whether you would like a refund, an exchange or a replacement. Refund, exchange or replacement are processes when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resaleable with original packaging, and are securely sent. We offer a full refund and exchange on packaged, sealed items that are received in a resaleable condition within 14 working days of purchase. Exceptions are oil custom filled bottles in clear bottles. Please send items by Royal Mail, either 1st or 2nd class, retaining proof of postage, to:
Al-Noor Fragrance
35 Saxony Parade, Hayes, Middlesex
UB3 2TQ
