We will always do our best to ensure that you receive the right product ordered. Sometimes, however, mistakes do happen and we are keen to resolve them for you as quickly as possible. Please, state or include the following information: name, email address, order number, product code, and reason for return at this email address alnoorfragrance97@gmail.com then let us know whether you would like a refund, exchange, or a replacement. Refund, exchange, or replacement are processed when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened, and resaleable with original packaging, and are securely sent. We offer a full refund and exchange on packaged, sealed items that are received in resalable condition within 14 working days of purchase. Exceptions are oil custom filled bottles in clear or crystal bottles. Please send items by Royal Mail, either 1st or 2nd class, retaining proof of postage, to:
